Dave,
We are using the 'ClearVoice' Micom modules and we have found that the
voice quality is very high with a few exceptions. Sometimes there is a
slight echo on the line and band width can be a factor if you have alot of
traffic on your network, you might have to allocate more to voice. This is
going to be something that will need to be determined after installation
and some fine tuning will need to be down.
At this time we only use this between our sites and not customers. At
some point we may start using this to transfer customer calls between the
branches.
Hope this helps.
Jim Kilgo
Manager Information Technologies
Nicor Products, Inc.
Orlando, Florida
(407)277-0412 Ext 243
----------
> From: Dave Gale <[log in to unmask]>
> To: Jim Kilgo <[log in to unmask]>
> Subject: Re: OFF SUBJECT: TELEPHONES
> Date: Thursday, July 17, 1997 12:51 PM
>
> Hi Jim,
> I caught your response below and it struck a note with me. We are
> considering voice over frame relay, but as this will route customer
service
> calls, the quality MUST be excellent.
>
> Could you send back your opinion of the voice quality and any problems
you
> may have encountered.
>
> TIA
>
> Dave Gale
> Systems/Operations Manager (and anything else plugged into the wall)
> Health Care Horizons, Inc.
> [log in to unmask]
>
> ----------
> > From: Jim Kilgo <[log in to unmask]>
> > To: [log in to unmask]
> > Subject: Re: OFF SUBJECT: TELEPHONES
> > Date: Wednesday, July 16, 1997 2:13 PM
> >
> > Jennifer,
> >
> > We have a similar setup with some remote locations with the exception
> that
> > the remotes are using 'key system' telephone equipment. We are using
> Micom
> > Netrunners and doing voice over frame relay on our T1 line. The HP3000
> is
> > running over this line along with NT traffic. This has been working
very
> > well for the last 9 months.
> >
> > I know this is a brief over view of what you can do, if you would like
> more
> > detail you can e-mail direct or call me and we can discuss this in more
> > detail.
> >
> > Jim Kilgo
> > Manager Information Technologies
> > Nicor Products, Inc.
> > Orlando, Florida
> > (407)277-0412 Ext 243
> >
> > ----------
> > > From: Jennifer McCaughey <[log in to unmask]>
> > > To: [log in to unmask]
> > > Subject: OFF SUBJECT: TELEPHONES
> > > Date: Tuesday, July 15, 1997 2:05 PM
> > >
> > > I'm sorry if this is off topic but I am looking for assistance (from
> > > anyone!!) who can help me.
> > >
> > > Our credit union is in process of upgrading our current telephone
> > > equipment and also tie the data lines and voice lines out to our 5
> > > branches. We currently have point-to-point data circuits and Codex
> > > 6015s at each location. Our plan is to upgrade to a T1 with voice
and
> > > data (so our branches are just another extension on our phones
instead
> > > of a separate phone number) to our Nortel phone system and HP3000.
> > >
> > > Some of the vendors we have received bids from are either pushing all
> > > digital equipment or all analog equipment at each branch. I realize
> the
> > > cost difference might sway our top brass one way or another but I am
> > > hoping for some additional knowledge on advantages/disadvantages
either
> > > way.
> > >
> > > Jennifer McCaughey
> > > Federal Employees Credit Union
> > > Kansas City, Missouri
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