On Mon, 3 Feb 1997 09:36:42 -0500, Bruce Senn <[log in to unmask]>
writes:

>I've never been particularly concerned about the initial call taking
>process.  As long as the person can take enough information to get my
>problem to the right people and as long as I get a timely callback, I
>am satisfied.  By the way, compared to other vendors, the HP call takers
>are just about the best.  They are efficient, polite, professional,
>and courteous.
>
>I especially appreciate HP after placing a call to Oracle, which takes
>about 20 minutes with the call at MY expense.  I also appreciate HP after
>the initial message from DEC says, all lines are busy, the wait to
>place your call is expected to be 15 minutes.
>
>My $ .02.

Your points are correct and well-noted.  I guess I'm just spoiled!

Jim Phillips                            Manager of Information Systems
E-Mail: [log in to unmask]      Therm-O-Link, Inc.
Phone: (330) 527-2124                   P. O. Box 285
  Fax: (330) 527-2123                   Garrettsville, Ohio  44231