In article <[log in to unmask]>, [log in to unmask]
says...
>
>Hi all,
>
>I've been encountering problems using the web-based HP Support Line,
>and was wondering if anyone else has, and if anyone is interested in
>helping to push for some solutions that would cost HP little (and would,
>in fact, save them money).
>
>The most recent problem was this weekend, when attempts to get
>http://us-support.external.hp.com (or other pages at that site) were met
>with "error 403" (access forbidden).
>(This happened from a variety of sites, not just ours.)
>
>Today (Monday), I've been getting hangs, and infrequently, "service
>not available", when trying to login.  (I'm continuing to try.)
>
>Wait...fresh news, 5 minutes after clicking "OK" on the login screen,
>I got "logged in", finally.
>
>Now, when I try to do a search, after about 1.5 minutes I get back:
>   HP Electronic Support Center Failed
>   Hewlett-Packard regrets this service is temporarily unavailable.
>   Please try again later.
>

Perhaps HP could set up a mirror site for HPSL at another facility, or someone
would host one for them.