It sounds to me like you have confused HP for someone who even cares.
Did you ever post something to their webmaster? Did you ever get a
reply? Case closed.
Stan Sieler <[log in to unmask]> wrote:
>Hi all,
>
>I've been encountering problems using the web-based HP Support Line,
>and was wondering if anyone else has, and if anyone is interested in
>helping to push for some solutions that would cost HP little (and would,
>in fact, save them money).
>
>The most recent problem was this weekend, when attempts to get
>http://us-support.external.hp.com (or other pages at that site) were met
>with "error 403" (access forbidden).
>(This happened from a variety of sites, not just ours.)
>
>Today (Monday), I've been getting hangs, and infrequently, "service
>not available", when trying to login. (I'm continuing to try.)
>
>Wait...fresh news, 5 minutes after clicking "OK" on the login screen,
>I got "logged in", finally.
>
>Now, when I try to do a search, after about 1.5 minutes I get back:
> HP Electronic Support Center Failed
> Hewlett-Packard regrets this service is temporarily unavailable.
> Please try again later.
>
>This is a critical problem, as it precludes getting timely
>information from HPSL, as well as precluding submitting bug reports
>electronically.
>
>Although *this* instance may be solved in some manner (e.g., rebooting
>the HPSL web server), it can happen again...
>
>A two-pronged permanent solution is necessary:
>
> 1) an email address needs to be published that allows bug reports
> to be submitted via email. This allows a time-break between
> entering the bug report, and HP's reading the bug report,
> and would handle the event of HP's being offline for up to
> several days. (The current method requires that 3 things be
> up simulataneously: the user's web browser, the internet, and
> HP's web server.)
>
> 2) The documents in the technical support database must be put
> on a publically available web server, searchable by all
> web crawlers/robots/spiders ... so we have multiple public
> search engines available for searching the documents, instead
> of relying on a single server at HPSL.
> (With many web servers, significant portions of the documents would
> be available via the search engine even if HP's server is offline.)
>
> This would have a secondary benefit of dramatically increasing
> the performance of searching for bug reports, and the sophistication
> of queries. (Performance increase because the searching is distributed
> over multiple search engines, instead of one server (or set?) at HP.)
>
>What do you think?
>
>thanks,
>[log in to unmask]
>
>--
>Stan Sieler [log in to unmask]
> http://www.allegro.com/sieler.html
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