Predictive Support has no function for incoming dialup of which I'm
aware.  Occasionally, the Response Center will upload upgraded
information to Predictive or a new codeword with which it accesses the
Response Center system, but this only occurs during a site-initiated
Predictive call.  HP should never be dialing into any system unless it
has the explicit permission of the system owner/administrator.

Predictive Support's User Guide is part no. 50779-90001.  The last
printing I have of this manual is from May 1990, so I'm not sure if
it's still available.

Lee Gunter          [log in to unmask]
HMO Oregon


______________________________ Reply Separator _________________________________
Subject: Re: Predictive Support Modems & Incoming Calls
Author:  "[log in to unmask]" <[log in to unmask]> at ~INTERNET
Date:    11/19/96 11:19 AM


Michael L Gueterman wrote:
>
> I've not messed with Predictive Support for a loooonnnng time now,
> so please forgive me if this is a silly question, but....
>

<snip a question ... does HP predictive support dial in to our systems >

I've asked HP for infomation on predictive support on
more than one occation.

I've also asked for documentaion.  None could be found.

When we change the passwords on our system then no process can
get in.  We have changed our passwords; yet, we hear no word
from HP so we must conclude that HP has no process which
dials into our system to check it.  All information is outbound.
To suggest that HP can get into our system when we change our
passwords is criminal.