Ted,
 
I don't know if the manager of HP's WCSO (Worldwide Customer Support
Org.) is a lurker on this list, but, if I were you, I'd contact him
immediately and report whatever treatment you received.  Misunderstood
or not, there's no excuse for this at ANY level!  Good luck.
 
Lee Gunter
 
 
______________________________ Reply Separator _________________________________
Subject: Customer Service?????
Author:  Ted Johnson <[log in to unmask]> at ~INTERNET
Date:    8/8/96 11:19 PM
 
 
Word of warning to anyone out there with a speech problem and tries to
call the HP response center at night.  Be prepared to get hung up on 6
times like I did tonite, and have them threaten to call the police on
you, even though I told them I had an HP 3000 and even gave them my
serial # twice.  I finally called home and had my wife call HP for me.
Wonder if you gotta pay extra to get "civil" service.
 
Ted
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  Ted Johnson                          [log in to unmask]
  Director/Technology Services
  Texas Lutheran College               (210) 372-8093
  Seguin, TX  78155                    (210) 372-8096 FAX
 
  "I hope life isn't one big joke because I don't get it"
                              -- Woody Allen
 
  "Logic is never personal"
                              -- Tuvok