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From:  Dan Howard[SMTP:internet!CNSII.COM!dhoward]
Subject:  PEBKAC
 
I ran across this today - goes right along with RTFM (read the ** manual)
 
>Excerpted from Tech Support Tales #10
>(http://www.nanothinc.com:80/Auricular/techsupporttales.html)
>
>I'm helping support a fairly large client/server installation.
>One "trouble ticket" abbreviation we find useful is "PEBKAC":
>Problem Exists Between Keyboard And Chair.
 
That sounds similar to one from some old friends in the military:
 
     CKAM -- Control Knob Actuator Malfunction
 
my friend was in some test & repair division of the air force, so he
regularly received broken down pieces of electronic equipment.  His
favorite CKAM was for a rather feature-overloaded osciliscope with all
sorts of three-letter abbreviations emblazoned everywhere to describe the
function of each possible setting.  On the incoming ticket with a
description of the problem [read this out loud] was the message:
 
    "Every setting works except for the oh-eff-eff position"
 
He sent that back as CKAM/WAD (Works As Documented) :)
 
Tom Emerson
 
 
 
 
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