Hi Isaac.  Thank-you for your amusing story about Craig Gilmore
of HP's response center.  I am glad that he is doing right by HP
and its customers.
 
But please remember who's staff he was on before yours! <g>
 
Tell Craig "Hi" for me!  And to answer his E-mail.
 
-Dale Halterman,
 Wumly Consulting Services, Inc.
 San Francisco / Los Angeles