Evan Rudderow <[log in to unmask]> wrote:
 
<<snip>>
>
>First let's imagine that my system is on support with HP but that my
>peripherals (disc drive, tape drives, printers) are on support with a third
>party maintenance provider.  What diagnostics does HP give me when I apply
>to HP for the password?  All of the diagnostics, or just those relating to
>the equipment that's on support with them.
>
>Another scenario is exactly the reverse of the first: imagine that my system
>is on support with a third party maintenance provider, but my peripherals
>are on support with HP.  Which diagnostics do I get access to in this case?
> Do I even get access to diagnostics since there's no SPU in the contract?
>
 
 
Let me start by saying this is a legal (read "indecipherable by Joe
Layman") issue. My understanding is that the password is supplied by
HP at your request to assist HP, not third party, service personnel
in supporting the hardware that you have contracted with HP to service.
 
The password we provide is based on the CPU and enables access to all
customer-accessible diagnostics.
 
In the 2 scenarios he described, he can use the diagnostics to provide
to an HP service person any information regarding those devices which
he has on contract with HP. By 'device' I mean the CPU and internal and
external peripherals. He may not use the diagnostics to provide
information to a 3rd party support person for a device covered by that
3rd party. Nor can he reveal his password to that 3rd party support
person.
 
Again, this is my understanding of the intent of the agreement under
which the password is provided to a customer. I would recommend that
if anyone finds themselves in a similar scenario they should contact
the local HP office for an "official" interpretation by our legal
department.
 
I hope this helps.
 
                                 --Pete Crosby
 
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