HP3000-L Archives

January 2009, Week 2

HP3000-L@RAVEN.UTC.EDU

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Subject:
From:
Brent Moore <[log in to unmask]>
Reply To:
Brent Moore <[log in to unmask]>
Date:
Wed, 14 Jan 2009 09:10:40 -0500
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I have a 3000 a500 box running c:75:02 with mulitiple 8100 and 4300 series 
printers. With two of the 8100 printer we have just started to have a problem. 
Each morning we print a big report 2000 pages and 700 to 800 cheques, in the 
past couple of weeks if the printer runs out of paper and someone does not 
notice it right away then when they load the paper the printer re-prints some 
forms. The catch is this re-print happens after the print job completes (that's 
what they tell me)

I think it may be something to do with the IDLE TIMEOUT in the protocol of 
the network card. The printers that are a problem are set to 90 and 130 
seconds while the 4300 series that is not having this problem is set 270 
seconds.

I will up the idle timeout but the question I have is should the network cards 
be running Full or Half duplex and auto negotation on or off.

Also could the 3000 be thinking this was a jam and re-printing, should I have 
jam_recovery in the NPCONFIG as false, meaning currently it is true.

Thanks for your help

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