Embarrassed to say, but it took me a couple weeks to figure out how to do a "Save-As" in the Vista version of Word.  I finally broke down and used "Help".

Who would have thought they'd move key functionality to their banner logo, and it would not have a hover tag on it.  You actually have to click on it to figure out it does stuff.  I empathize with the users struggling with Vista.

George

Michael <[log in to unmask]> wrote: Wirt Atmar wrote:
> One of the most unfortunate aspects of this business is the tendency of 
> people to exaggerate, to try to protect whatever nook and cranny they're 
> comfortable in, rather than look at the situation as the way things are.
>
> On the whole, I'm very impressed with the design of Microsoft's OS. 
Most unfortunate indeed, but exaggerated or not?  This situation is 
trivial for a small organization, of technical people, and compounded 
exponentially in large organization of non-technical people. Some of us 
on this list are very educated, with lots of technical experience, and 
take to new technology very quickly. Most end users are not that savvy 
and may require much more than ten minutes to become familiar with 
Vista, mostly because they just don't want to.  So, how do you tell an 
upset user over the phone to right-click on the START button, when Vista 
doesn't have a button labeled "start", and that is just the start of the 
problem.  I had one woman call me 2 or 3 times a week, for months with 
Vista problems. She is a experienced and highly respected sales rep who 
had suddenly (without a choice) had to use Vista, because XP was not for 
sale!

I think some people see it differently because they are so intelligent.

-- 
Michael Anderson,
J3k Solutions
Sr.Systems Programmer/Analyst
832.515.3868

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