WestJet Airlines is searching for a candidate as described below. The job is
posted on our Website at www.westjet.com, and interested candidates need
to apply through that channel.
The ideal candidate would be capable of providing a mix of hardware /
operating system and application support.
Our high level requirements are;
* On site in Calgary
* Available for 1 1/2 to 2 year contract (we might consider full
time employement if mutually agreeable)
* Expert knowledge of MPE, HP3000
* Ability to learn application support of Open Skies reservation
system.
* (knowledge of Navitaire's Open Skies reservation system a
tremendous plus but not a requirement)
Detailed requirements:
HP3000 / MPE / Open Skies Reservation System Support
This position provides technical support for the OpenSkies (by Navitaire) suite
of products. OpenSkies applications would include FlightSpeed (call centre
booking GUI), Checkin (departure management system), Skylights
(westjet.com), Fare and Schedule Maintenance (interfaces with other Open
Skies modules and 3rd party apps), Accounting applications etc. This includes
installs, bug fixes, as well as technical support to other departments and the
rest of IT. Provides expert knowledge of the application specific hardware and
systems. Works with other departments in developing solutions to everyday
problems, as well as corporate and departmental initiatives.
Role will encompass a combination of hardware and software support.
Software Support - ensure OpenSkies suite of software is available
Ensure the software is available (free from unplanned outages
through planned outages and other strategies) for use as per the appropriate
SLA (24/7/365)
On call required based on rotation with 2 other support analysts.
Hardware support - ensure HP3000 is available
This position involves ensuring that the health and availability of the
HP3000 meets the application SLA as it directly influences the OpenSkies suite
of products' availability.
Experience with MPE (currently v 7.5) is required.
Experience troubleshooting and configuring system hardware is
required.
All aspects of system design and maintenance are considered and
put into practice within this position.
Troubleshooting and maintenance
Take appropriate action based on SLA and severity of incident. Be
reactive and proactive as issues arise or are foreseen. This troubleshooting
may involve any system that touches the OpenSkies environment, such as
accounting, reservations, checkin, operations, marketing etc.
Full after houirs (24 by 7) support is required, so that immediate
response is always available when problems arise.
Communication and documentation
Management must be kept apprised of risk factors as they arise, as
well as receive information which may influence departmental or corporate
decisions (planned outages, resources etc.).
Following change control process and documentation is manditory for
any changes we expect to put into production.
Any person who logs issues must receive appropriate communication
as to the status of their problems.
Documentation of resolutions using WestJets Remedy is required.
Participation in overall system documentation will be required
Tools and experience
Knowledge and experience with the following a definite asset;
Suprtool, MPE scripting, Adager, Network Printing, Netbase shadowing, Image
DB and Security 3000
You may contact me as follows:
Dave Bartlet
WestJet Airlines
Calgary, Alberta, Canada
Email:[log in to unmask]
Phone:403-539-7184
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