Cathlene, hearing from both you and Jeff Vance on this list is always
reassuring.
Thanks!!
8-)
Raymond Shahan
Information Systems
REPUBLIC TITLE OF TEXAS, INC.
2701 W Plano Parkway
Plano, TX 75075
direct 214.556.0202
main 972.578.8611
fax 972.424.5621
www.republictitle.com
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Life is not a journey to the grave with the
intention of arriving safely in a pretty and
well preserved body, but rather to skid in
broadside, thoroughly used up, totally worn out,
and loudly proclaiming:
-- WOW!!! What a Ride
-----Original Message-----
From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On
Behalf Of Cathlene Mc Rae
Sent: Friday, April 13, 2007 1:20 PM
To: [log in to unmask]
Subject: [HP3000-L] Placing a response center call
hello all,
When opening a response center case, it is important to have your system
handle or contract # available. If you don't have this information the
call
process can be difficult and take lots of time.
18006333600 will put you in the automated system.
choose option 2 for new software calls, it is this option that will then
ask for
the contract # or system handle. If you don't have these available you
will be
routed to a contract person.
For software calls already opened select option 3. This will prompt you
for the
case number. Once the case number is entered you will be routed to the
engineer that has your case. You have the option to leave a message if
the
engineer is not available. I recommend leaving a message.
Another way to open a case is thru the itrc. The same information is
needed,
contract # or system handle but you will not have to talk with anyone.
If asked for a product number, give 32651B, this is the mpe/ix
fundamental
operating system number. Using this number should get you to a mpe
support
person.
I hope this helps.
Cathlene Mc Rae
HP SR. Response Center Engineer
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