Sounds like a problem I had last summer. The backlight went out on my
notebook. Turns out the inverter (takes DC power and turns it into AC power
for the light) was defective.
Using a powerful flash light I could see the display on the screen. Since
my notebook is my only system, I could not send it for several days, and
risk having the disk reformatted to fix the inverter, I took it to a local
repair shop and they got the proper parts ordered and gave me back the
notebook while we waited for the parts. Back in my office, I connected a
monitor to the notebook. When the notebook booted, it recognized the
monitor and transferred the output to it. When it was up, using my
flashlight, I was able to log in and make the external monitor the primary
monitor.
When the parts came in, I took the notebook back to the local shop and they
replaced the parts in about an hour. They replaced the backlight and the
panel itself (2 separate parts) and they also replaced the inverter, so here
parts in all. I do not know why the replaced the panel and the backlight as
the problem was with the inverter, but since it was all under warranty, I
didn't care.
So get yourself a big flashlight (torch for the Brits) and search your
screen. Good luck.
Denys
-----Original Message-----
From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On Behalf
Of Gehan Gehale
Sent: Tuesday, August 22, 2006 4:10 AM
To: [log in to unmask]
Subject: [HP3000-L] OT: HP laptop tech support *#%^ !!
I'm in tech support hell, any advice? I went to HP.com and fired out
this email this evening after talking to my 4th person I couldn't
understand, not being mean, but It was a very bad connection, the
people all were speaking quiet, other people were talking in the
background, their heavy accents wern't helping much either.
This is the copy of the email I sent.
********************************************************
Per your request, Hewlett-Packard is providing a copy of the e-mail
you recently submitted regarding a technical support question.
Please provide the exact problem description.
| When I turn the computer on, the power comes on, the fans start up,
the computer does it's beeps and seems to boot normally. The problem
is you can't see any of it. The screen is black, blank, dead, cold,
however you want to word it. It's like the power cable to the screen
has been cut or something. It dosn't even flash anything for a split
second, it just stays off(the screen) It was working fine and then one
day this week I opened it up and it wasn't working
Please list previous troubleshooting steps, or information that can
help HP assist you. |
I called HP support and talked with a guy on the morning of 8/21
around 9am. He asked me a bunch of questions about plugging it in, or
taking out the battery, I did nither, nothing got my screen back on.
Then said they had a service program where I could send my laptop to
HP and they would fix the problem, wether it needed a new screen, or
new cable, or a new video card, ect.. For $398 they would get it back
running for me. He said not to package any cables or extras, just
package the laptop plain and he would give me a fedex shipping number.
I was going to have that done but I didn't have the laptop in front
of me and he said he needed my Serial Number before he could set up
the shipping. I told him I would call back and give my serial number
after work.
I called back after work and talked to jessica(I think) who said she
didn't see any support call for me and had no idea what I was talking
about. I explained to her the problem and she said she would have to
transfer me to tech support.
Tech support said they could see a previous call for me and it said
there was a hardware problem with my laptop, and that before she could
authorize shipping we had to go to the support steps to make sure it's
not a software issue. I explained to her that I had a dead screen,
that can't be a software issue, and that I already done those steps
with the other guy that morning, who even wrote in his comment that it
was a hardware probelm. Further more she said that these questions
were manditory and would cost me and extra $40 on top of the repair
fee. I told her I wasn't going to do them becuse 1. I aleady did them,
and 2. all I wanted to do was continue my other call and get my
shipping authorization.
She said she would transfer me to a customer support specialist, When
that guy answered, I immedietlly asked for a supervisor and he said to
call 1-800-827-3338 which I found out was an AOL tech support line?
They had no idea what I was talking about!!
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