I needed to order a battery pack for a PowerTrust yesterday. We've had an
account with HP for as long as we've been in existence. I had to talk to 6
people before one knew how to place the order. I got cut off twice in the
process. I'll bet I was on the phone for half an hour.
I'm not necessarily bashing HP right now, but if things don't change and
soon, how can they claim they are customer-oriented? Don't they have
competent people in place to
train/supervise/troubleshoot/monitor? Delivering product via phone orders
is fundamental to business success. C'mon HP, let's get it going. Or hire
me to do it...and I won't even demand a severance package!! :)
John Lee
At 09:22 AM 9/2/05 -0400, JohnMcDowell wrote:
>I just called HP support and when I told them that I was calling on
>HP9000 I was asked if that was a Laserjet, or an Inkjet. Can the quality
>level of HP get any worse?
>
>John McDowell, Operations Mgr
>Quadax, Inc
>www.quadax.com
>email: [log in to unmask]
>ph: 440-788-2130
>fax: 440-788-2199
>-----Original Message-----
>From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On
>Behalf Of Brian Donaldson
>Sent: Thursday, September 01, 2005 5:51 PM
>To: [log in to unmask]
>Subject: Re: [HP3000-L] MPE/iX patches on ITRC after 2006
>
><<OK, Let me put it another way... How do you know that HP is lying to
>the
>HP3000 community? >Their Virtual lips are moving....
> >>
>
>Can't help but agree with Joe. Anything coming from these jokers at HP
>now
>is nothing but rhetoric and lip service.
>
>We call the 800 number and we get directed to these idiot C/S's in India
>who haven't even heard of an HP3000....
>
>It would seem to me that those companies who have paid their
>hardware/software service contracts and can't even get any response from
>the 800-633-3600 (??) folks have a great breach of contract case against
>HP.
>
>
><<Just hope all of our IRAs and other source of
> >> retirement income are up to the challenge that will be in all of our
> >> futures.
>
>Does my Fantasy5 winnings count as "retirement income" ?
>
>Hawaii here I come........
>
>Brian Donaldson.
>
>* To join/leave the list, search archives, change list settings, *
>* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
>
>* To join/leave the list, search archives, change list settings, *
>* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
* To join/leave the list, search archives, change list settings, *
* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
|
