Well, I thought I had it licked. Since I changed hops to 3 (based on seeing
3 routers in tracert), things seemed ok. Then came in Monday, 2 remote sites
having trouble connecting...sort of. They can use email and access web
(through head office firewall), but as soon as they log on to the hp
(vt-mgr), they get welcome messages, main menu is fired up by logon udc, end
of conversation - no further data is seen, no response, only exit is kill
reflections. They should see the menu start up dialogue asking for date,
printer etc.
When this problem surfaced first, we changed MTU on the PCs down to 1400 on
those that needed it. This time, we found some PCs hadn't had their MTU
changed, we did that and they worked. Other PCs that already had their MTU
changed, we only got working by changing their IP address, which is the same
thing we had to do to get spooled network printers working again......
Is there a setting in VT-MGR or NMMGR that I need to look at? Is there a way
I can kill a spooler thread that has got hung up on a network printer - took
a long time for some printers to die and be able to stopspool on them.
We have had 250+ vt-mgr sessions before, and we weren't up against that
limit.
Help!!!!!!!
jp
----- Original Message -----
From: "Bartram, Chris (Contractor)" <[log in to unmask]>
To: "'John Pitman'" <[log in to unmask]>
Sent: Wednesday, April 14, 2004 7:52 AM
Subject: RE: [HP3000-L] hp laserjets on adsl network (Private ip) spooled
from mpe-problems
> Make sure there are no firewalls (or routers with possible filter rules)
> between you and the printer you're checking.
>
> For some of our local printers:
>
> :snmpget.net.sys 10.102.82.44 0 1.1.0
> Name: system.sysDescr.0
> Octet String: HP ETHERNET MULTI-ENVIRONMENT,ROM
> K.07.15,JETDIRECT,JD38,EEPROM K.08.04
>
> :snmpget.net.sys 10.102.144.83 0 1.1.0
> Name: system.sysDescr.0
> Octet String: HP ETHERNET MULTI-ENVIRONMENT,ROM
> A.05.03,JETDIRECT,JD24,EEPROM A.05.05
>
> This system is MPE/iX 6.5, though snmpget should work the same on older
OSes
> as well. You can try
> a :HELP SNMPGET.NET.SYS to ensure that the parameters are the same on your
> system:
>
> :help snmpget.net.sys
> USER DEFINED COMMAND FILE: SNMPGET.NET.SYS
>
> parm gateway, community, variable,
> v2="",v3="",v4="",v5="",v6="",v7="",v8="",v9=
>
"",v10="",v11="",v12="",v13="",v14="",v15="",v16="",v17="",v18="",v19="",v20
> =""
> option nobreak
> .....
>
>
> -Chris
>
> -----Original Message-----
> From: John Pitman [mailto:[log in to unmask]]
> Sent: Monday, April 12, 2004 6:36 PM
> To: Bartram, Chris (Contractor)
> Subject: Re: [HP3000-L] hp laserjets on adsl network (Private ip)
> spooled from mpe-problems
>
>
> Chris,
>
> Thanks - here is what I get from snmpget--
>
> :snmpget.net.sys 192.168.56.141 0 1.1.0
> Error in request. Request status is 42. (SNMPWARN 909)
> The snmp_parse function failed in varbind list.(SNMPERR 42)
>
> I get the same result on a local subnet (192.168.2.200, 3000 is
192.168.2.2)
> printer also.
>
> Does this tell us anything??
>
> TIA,
> jp
>
>
> ----- Original Message -----
> From: "Bartram, Chris (Contractor)" <[log in to unmask]>
> To: "'John Pitman'" <[log in to unmask]>
> Sent: Friday, April 09, 2004 3:36 AM
> Subject: RE: [HP3000-L] hp laserjets on adsl network (Private ip) spooled
> from mpe-problems
>
>
> > John,
> >
> > Make sure SNMP traffic can get through to/from your printer.
> >
> > From your 3000, you can test this by:
> >
> > :snmpget.net.sys 192.1.1.2 0 1.1.0
> >
> > (where 192.1.1.2 is the IP address of the printer in question)
> >
> > You should get a general status/description return from the printer. If
> not,
> > check for firewalls or routers blocking SNMP traffic. The 3000 spooler
> uses
> > SNMP to determine printer status, so blocking that traffic will cause
the
> > spooler to lose track of the printer...
> >
> > -Chris Bartram
> >
> >
> > -----Original Message-----
> > From: John Pitman [mailto:[log in to unmask]]
> > Sent: Wednesday, April 07, 2004 7:49 PM
> > To: [log in to unmask]
> > Subject: [HP3000-L] hp laserjets on adsl network (Private ip) spooled
> > from mpe-problems
> >
> >
> > We have just gone over to a private ip network via adsl links, from
being
> on
> > a frame relay(bridged - mixture of nextworked and serial printers). For
a
> > few weeks we were ok, but lately I am seeing printers giving IPRECCV
> > \messages, losing the spooler, and going unresponsive. I can ping them,
> and
> > reach them with web browser, but the spooler cant see them , cant print
> > anything. Stopping and starting spooler, abortio until none left,
nothing
> > helps. Only thing that works is to change the IP address....These are a
> mix
> > of 1200, 2300, lj5, so its not model specific. They are all default
> > configs - syslog max=10,syslog pri=7,idle timeout=270,ttl/slp=4, but
WINS
> > data or syslog server.
> > My network provider is saying talk to HP, not our problem....
> >
> > anybody BTDT please? Getting hard to keep up with it - 3 different sites
> in
> > quick sucession this morning... DO I need more network, config change?
> > Console only shows the spooler error - connection terminated by
something.
> > Where can I get more detailed info?
> >
> > TIA,
> > jp
> >
> > * To join/leave the list, search archives, change list settings, *
> > * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
* To join/leave the list, search archives, change list settings, *
* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
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