Happened to me a couple of times. changed IPs on the offenders, problem
briefly went away. Eventually, with list help, found the number of hops in
NMMGR was too low, at default of 1, when it should have been 3 - number of
routers between hp and device....try it? Do a tracert to device, see how
many intervening nodes come up.

jp
----- Original Message -----
From: "Baker, MikeAMG" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, May 07, 2004 12:11 AM
Subject: [HP3000-L] some (but not all) tcp-ip printers quit working


> We have several tcp-ip printers configured in npconfig.pub.sys.  Saturday
> morning two of the print queue's quite working.  If you start and stop the
> spooler for that device, it just says "connecting" forever, and never
> prints.
>
> LDEV  DEV       SPSTATE   QSTATE  OWNERSHIP    SPOOLID    JOB STEP
>
>  480  00000480  ACTIVE    OPENED  OUT SPOOLER  #O2788880  CONNECTING
>
> Any idea's what I need to do here?  The hp did not change, the switch,
port
> and vlan the printers are on did not change, and the hp can ping the
> printers too.
>
> Again, this is not all the tcp/ip printers, only two of them, all the
others
> work just fine.  I had the network guy check for entries in dns and wins
> that may be causing the problem, but everything looks file.  Obviously it
is
> not, or the thing would work.
>
> What can I try here?  Any ideas?
>
> OPENQ @  (???)
>
> Call hp...?
>
> I'm stumped, and the thing has been down 4 days.
>
> Oh, and these printers have are on the lan too, so you can print to them
> from windows 2000 and they work fine.
>
> I'd hate to have to create a new print queue on the print server and add
it
> in as a new ip address on the hp just to get the thing to work again,
there
> has to be something configured wrong.  I've also added/removed dns and
wins
> server address from the jetdirect card (J4169A on a laser 4100).
>
> Thanks in advance for any help.
>
> Mike Baker
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