HP3000-L Archives

January 2004, Week 3

HP3000-L@RAVEN.UTC.EDU

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From:
James Hofmeister <[log in to unmask]>
Reply To:
James Hofmeister <[log in to unmask]>
Date:
Thu, 15 Jan 2004 06:51:55 -0800
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Hello all @ 3000-l,

steps to get on the hp-itrc to lookup SR's:

www.hpitrc.com

[login] w/User ID or E-mail: & Password:

» search technical knowledge base

Make sure [x] "bug reports" is checked in the blue search box.
If you don't see "bug reports" in the blue box and you have
a support contract with HP then you need to work with the
HP-Response Center to fix this.  Searching for "bug reports"
SR's is not a free service for customers who do not have a
contact with the HP-Response Center.

You can now [search by keyword] or [search by doc ID] - enter
text or SR number and select [search]

I did do a search of some documents and found a few of mine
were missing.  I am pursuing this with the folks at the
hp-itrc.  If you find your document is missing, you should
pursue this with the HP-Response Center.

Regards,
  James Hofmeister



James Hofmeister <[log in to unmask]> wrote:
Hello John,

FYI HP3000 PATCH ACTIVITY /VERSIONS PAST 6 MONTHS

>> Is it possible to get a listing of all of the outstanding SRs/KPRs for MPE?

I don't know if it is possible or not for a customer to generate a list of outstanding SRs/KPRs for MPE from the HP-ITRC database. This database is customer search-able and AFAIK that that data base will continue to exist beyond 2006.

>> Are any plans in the works for any third party to take over the function of SRs/KPRs for MPE after 2006? Thanks.

This would be an item to take up with the OPENMPE group in their negotiations with HP.



Regards,

James Hofmeister
Email: [log in to unmask]
Hewlett Packard - Global Solutions Engineering (WTEC)
P.S. My Ideals are my own, not necessarily my employers.

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Regards,

James Hofmeister
Email: <first>.<last>@hp.com
Hewlett Packard - Global Solutions Engineering (WTEC)
P.S. My Ideals are my own, not necessarily my employers.

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