How are support contracts written now. Have the agreements been written
different?
What I am looking for is, does HP still do 24*7 4 hr on site or is it
written different
because I was told by a client that HP says that the 4 hr on site is only a
guideline
and not a commitment.
Thanks
-----Original Message-----
From: HP-3000 Systems Discussion [mailto:[log in to unmask]]On
Behalf Of donna garverick
Sent: Monday, December 29, 2003 3:11 PM
To: [log in to unmask]
Subject: Re: [HP3000-L] Taking HD's off HP, paths still present
--- "Gehan G." <[log in to unmask]> wrote:
> We had another hard drive fail this weekend.
is another sermon about the risks of the old old old disc drives
necessary? i figure by now everyone should know the melody to 'that
tune'.....
> Our box has 4 internal 9g drives, and 6 ext. 9g drives in a
> rack next to our main box. We also have 6 2G drives in an
> enclosure sitting on top of the hp. That enclosure has had 4
> drives fail this year. The 4th being this weekend, most likey
> due to heat from being on top of the server.
are these 9gb drives 'jamaicas'? if so, they have a bad reputation for
failing. do you have two fans in your enclosure? it's really
important....and i doubt they're that expensive anymore.
> When I called HP
> they at first said that the part and a tech were on it's way but
> then the tech called a bit later and said that he couldn't come
> out. He said that the enclosure hasn't been on our support
> contract for 2 years.
i know it's a pain in the rear, but auditing your support contract is
something that must be done -- particularily to avoid situations just
like this. you might also ask if hp will do the audit (although that
might depend on your level of support....)
> I of course told him that can't be right
> because i've only been here for a little over a year and i've
> personally seen 3 drives replaced.
drives aren't the same as an enclosure.... - d
=====
Donna Garverick Sr. System Programmer
dgarverick -at- longs -dot- com
925-210-6631 Longs Drug Stores
Come, my friends, 'Tis not too late to seek a newer world.
Tho' much is taken, much abides; and tho'
We are not now that strength which in old days
Moved earth and heaven, that which we are, we are.
"Ulysses", A. Tennyson
>>>MY opinions, not Longs Drug Stores'<<<
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