--- "Gehan G." <[log in to unmask]> wrote:

> We had another hard drive fail this weekend.

is another sermon about the risks of the old old old disc drives
necessary?  i figure by now everyone should know the melody to 'that
tune'.....

> Our box has 4 internal 9g drives, and 6 ext. 9g drives in a
> rack next to our main box. We also have 6 2G drives in an
> enclosure sitting on top of the hp. That enclosure has had 4
> drives fail this year. The 4th being this weekend, most likey
> due to heat from being on top of the server.

are these 9gb drives 'jamaicas'?  if so, they have a bad reputation for
failing.  do you have two fans in your enclosure?  it's really
important....and i doubt they're that expensive anymore.

> When I called HP
> they at first said that the part and a tech were on it's way but
> then the tech called a bit later and said that he couldn't come
> out. He said that the enclosure hasn't been on our support
> contract for 2 years.

i know it's a pain in the rear, but auditing your support contract is
something that must be done -- particularily to avoid situations just
like this.  you might also ask if hp will do the audit (although that
might depend on your level of support....)

> I of course told him that can't be right
> because i've only been here for a little over a year and i've
> personally seen 3 drives replaced.

drives aren't the same as an enclosure....                - d

=====
Donna Garverick     Sr. System Programmer
dgarverick -at- longs -dot- com
925-210-6631        Longs Drug Stores

Come, my friends, 'Tis not too late to seek a newer world.
Tho' much is taken, much abides; and tho'
We are not now that strength which in old days
Moved earth and heaven, that which we are, we are.
"Ulysses", A. Tennyson

>>>MY opinions, not Longs Drug Stores'<<<

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