Larry,

He has, he thinks, managed to increase the time-out on his ftp box to 1 hour
but it has made no difference.

regards,

Robert W.Mills
Systems Development Manager
Windsong Services
(01689) 870622 x3005


Larry Barnes <mailto:[log in to unmask]> wrote on 15 December 2003 16:19:

> Is there a timeout variable set, if so increase the value.  It could
> be,
> for some reason, your network connection has slowed down and
> increasing
> the timeout variable will give you more time to complete your
> connection.
>
> Just a thought, I've run into this problem in the past at other sites
> and this fixed the problem.
>
> Good luck.
>
> -----Original Message-----
> From: Robert Mills [mailto:[log in to unmask]]
> Sent: Monday, December 15, 2003 7:40 AM
> To: [log in to unmask]
> Subject: [HP3000-L] FTP failing to connect.
>
>
> Greetings to the -L,
>
> We have a batch process that connects to about 20 sites to pickup
> order files and drop response and stock files. This has worked with no
> problems
> for ages.
>
> A couple of weeks ago we started getting FTPERR 9 (Cannot connect to
> host)
> about 5 seconds after trying to OPEN the connection to one of the
> sites.
> The
> customer says that he sees us connect and then we drop the connection
> immediately. We have made no changes and the customer says that he has
> not
> made any either. The other 19 sites we connect to are still working
> without
> any problems. The customer says that the other supplies who connect to
> his
> ftp box are still working fine.
>
> I have tried to ping his box and all is ok. I then tried tracert
> (prvxl.telesup) specifying a max 30 hops. Everything was ok until it
> reached
> the 11 hop when it displayed '* * *' instead of the address.
>
> I then tried to ftp the customer from my desktop PC (as it leaves our
> network via the same gateway address as the HP3000). This also failed
> with a
> 'connect :Connection reset by peer' message. Pinging his box from the
> PC completed ok. Tracert from the PC completed in 11 hops. If followed
> exactly
> the same route, and number of hops, as the HP3000 but displayed the
> customers address in the 11th hop.
>
> We use different ISP's and I was wondering if it is something that one
> of
> them may have done that is causing this?
>
> The only other thing I can say is   H E L P ! !
>
> regards,
>
> Robert W.Mills
> Systems Development Manager
> Windsong Services
> (01689) 870622 x3005
>
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