Sorry if I seemed curt. it was not my intent. I was somewhat surprised at
the abruptness of the information, which you and your colleagues have
generously clarified. You are always so good at letting us know what is
happening, so I am sure I jumped the gun on this.

Sorry if I ruffled any floppy disks.

Best,
Kim

At 02:39 PM 12/5/2003, you wrote:
>This is not just to Kim, but to all of you who have written to me:
>
>I think I overstated the degree of the problem with Yahoo. Your reaction
>verifies the importance of email in today's world and this incident
>highlights that spam is now a very important problem.
>
>So far as we know at the moment, there is only one Yahoo mail server
>that was blacklisted. Yahoo has a great many mail servers and we have
>only learned of a single example of an email by a UTC student that was
>delayed (and it came through eventually).  I felt it was important to
>notify the campus of a pending and perhaps major problem, or perhaps a
>problem that had already occurred, but so far it has not appeared to be
>that big a deal.
>
>We all very dependent upon email.   Please, believe me when I say that
>we in ITD recognize that and are doing everything we can to keep it
>working well.
>
>UTC email would be completely unusable without blocking spam. We do not
>have the staff to follow up on every complaint or individual spammer we
>see. We, and a great many other organizations, are very dependent on
>anti-spam organizations running services that identify spammers to keep
>our email systems relatively free of spam.   The spammers are working
>very hard and cleverly (with a lot of money behind them) to defeat these
>organization's systems for blocking spam. For UTC's benefit, the
>anti-spam process is automated and has worked very well. We have seen
>*very* few actual cases of legitimate email being blocked by blacklisted
>email systems over the many months we have been blocking spam.
>
>Like any provider of services, Yahoo has a responsibility to it's
>customers to maintain it's services and this is obviously beyond
>anything we can control.  UTC is dependent upon Yahoo. MSN, Hotmail,
>etc. just as we are with many other providers of services (technology
>and otherwise).
>
>Thanks for your understanding,
>Richard
>
>
>
>
>Kim Edward Renz wrote:
>
>>Okay, so how do we fix it? OneNet is not our communications system. We do
>>business with too many individuals and businesses using yahoo to say they
>>cannot contact us anymore.
>>
>>Please advise us of the official University course of action to rectify
>>this situation.
>>
>>Thanks,
>>Kim
>>
>>At 10:40 AM 12/5/2003, Richard Gambrell wrote:
>>
>>>Please note: Email from @yahoo.com has been "blacklisted" by the
>>>anti-spam organizations that UTC uses to block spam. This means email
>>>sent from @yahoo.com addresses is being automatically blocked by UTC's
>>>email system.  This may affect students and others who use Yahoo for
>>>email.
>>>
>>>An easy workaround is for students (and others) to use UTC's own OneNet
>>>email system at http://onenet.utc.edu/ to send email.
>>>
>>>Thanks,
>>>Richard
>>>--
>>>Richard L Gambrell, Director of Computing Systems and Networks
>>>Information Technology Division, University of Tennessee at Chattanooga
>>
>>
>>Kim Edward Renz
>>Patten Performances, Department 6756
>>University of Tennessee at Chattanooga
>>Fine Arts Center, 752 Vine Street
>>Chattanooga, Tennessee 37403-2598
>>Office: 423-425-4379 Facsimile: 423-425-5249
>>[log in to unmask]     www.utc.edu/finearts
>>
>
>--
>Richard L Gambrell, Director of Computing Systems and Networks
>Information Technology Division, University of Tennessee at Chattanooga
>103 Hunter Dept 4454, 615 McCallie Ave, Chattanooga, TN 37403-2598
>Fax: 423-425-4150           Problems: [log in to unmask] or 423-425-4000
>Direct phone: 423-425-5316  IT Business Office: 423-425-1755
>Urgent/cell: 423-432-5122   Main UTC phone: 423-425-4111
>Email: [log in to unmask] or [log in to unmask]

Kim Edward Renz
Patten Performances, Department 6756
University of Tennessee at Chattanooga
Fine Arts Center, 752 Vine Street
Chattanooga, Tennessee 37403-2598
Office: 423-425-4379 Facsimile: 423-425-5249
[log in to unmask]     www.utc.edu/finearts