Sorry to hear about your luck.  A better solution would be to call on the
fine folks at Abtech Support.  We currently have 12 offices around North
America with a staff of fully trained HP3000/9000 engineers.  We are
dedicated in our support of HP3000's well past HP's commitment time frame.
Along with our rapidly expanding staff of trained engineers and nationwide
offices we have a large inventory of parts and equipment to assist you with
any need that might arise.  Please check our website at
www.abtechsupport.com.

Chuck Hinchcliffe
Abtech Support Inc.

"Joseph Dolliver" <[log in to unmask]> wrote in message
news:fYGcnR8JbpVmrwqiU-KYgA@fidnet.com...
> I have been working with my client in Indiana since Friday.
>
> The story goes, HP wanted to make a firmware change to the fiber drives.
> Hmmm I Thought, How did HP get access to the box or did something go wrong
> earlier.
> No to both cases.
> We had a failure on the fiber channel switch earlier in the month and
> My guess is that HP had made recommendations to update the firmware at
that
> time.
>
> What I have learned is that the HP tech was not an HP3000 person but guess
> HP-UX.
> Well the firmware upgrade did not sit well on the HP3000 since it was
> thought to be an HP-UX box by the engineer. Since Monday the system has
been
> down for a total of 10 "business" hours or 2 hrs late on Monday and all
day
> today. No we are not up yet.
>
> Also the
> Fiber-optic cable from the fc entry switch 8B, port 1, was twisted too
> tight and broke. HP recommended a replacement of the fiber cable ASAP. No
> ship
>
>
> I think HP has already made this a dead system and my personal
> recommendation would be to
> use third party support ASAP. These are the only people that know the
HP3000
>
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>

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