I don't agree with your assessment at all. In many cases the HP3000 has
always been the last to be upgradable to the latest "whats available" hardware
like direct connect fiber channel without a switch is new on 7.5 but has been
available on HP-UX for a long time. Firmware upgrades scare me the most since
we have to rely on HP customer engineers that may or may not be HP3000 savy.
In my experience in the last few years HP has dumped most of the HP3000
engineers or have made them so scarce that it is impossible to get one.

As a quick pole I would bet that in every state in the U.S. that HP3000
customers in the majority do not see the same Customer Engineer when needed.
What they get is a second rate HP-UX guy that thinks he is the best thing
since sliced bread.

As for our system "we are still in the same boat" Down and sinking. In the
old dats HP would stay on-site until the system was up and running and would
have parts flown in if needed. In out case HP is still floundering around
with no answer on the fix.

Signed

Down and out

If HP staff are listening then maybe they should comment.
>  Don't have any idea what is your problem but in some HP devices telling
> them it is a HP-UX box works okay even if its a MPE box...
>
> Joseph Dolliver wrote:
> > I have been working with my client in Indiana since Friday.
> >
> > The story goes, HP wanted to make a firmware change to the fiber drives.
> > Hmmm I Thought, How did HP get access to the box or did something go wrong
> > earlier.
> > No to both cases.
> > We had a failure on the fiber channel switch earlier in the month and
> > My guess is that HP had made recommendations to update the firmware at that
> > time.
> >
> > What I have learned is that the HP tech was not an HP3000 person but guess
> > HP-UX.
> > Well the firmware upgrade did not sit well on the HP3000 since it was
> > thought to be an HP-UX box by the engineer. Since Monday the system has been
> > down for a total of 10 "business" hours or 2 hrs late on Monday and all day
> > today. No we are not up yet.
> >
> > Also the
> > Fiber-optic cable from the fc entry switch 8B, port 1, was twisted too

> > tight and broke. HP recommended a replacement of the fiber cable ASAP. No
> > ship
> >
> >
> > I think HP has already made this a dead system and my personal
> > recommendation would be to
> > use third party support ASAP. These are the only people that know the HP3000
> >
> > * To join/leave the list, search archives, change list settings, *
> > * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
> >
>
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