HP3000-L Archives

October 2003, Week 4

HP3000-L@RAVEN.UTC.EDU

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From:
steve macsisak <[log in to unmask]>
Reply To:
steve macsisak <[log in to unmask]>
Date:
Thu, 23 Oct 2003 00:47:14 -0500
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 Don't have any idea what is your problem but in some HP devices telling
them it is a HP-UX box works okay even if its a MPE box...

Joseph Dolliver wrote:
> I have been working with my client in Indiana since Friday.
>
> The story goes, HP wanted to make a firmware change to the fiber drives.
> Hmmm I Thought, How did HP get access to the box or did something go wrong
> earlier.
> No to both cases.
> We had a failure on the fiber channel switch earlier in the month and
> My guess is that HP had made recommendations to update the firmware at that
> time.
>
> What I have learned is that the HP tech was not an HP3000 person but guess
> HP-UX.
> Well the firmware upgrade did not sit well on the HP3000 since it was
> thought to be an HP-UX box by the engineer. Since Monday the system has been
> down for a total of 10 "business" hours or 2 hrs late on Monday and all day
> today. No we are not up yet.
>
> Also the
> Fiber-optic cable from the fc entry switch 8B, port 1, was twisted too
> tight and broke. HP recommended a replacement of the fiber cable ASAP. No
> ship
>
>
> I think HP has already made this a dead system and my personal
> recommendation would be to
> use third party support ASAP. These are the only people that know the HP3000
>
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>

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