Hello all @ 3000-l,
RE: Printer Spooling Hold Up Reasons
--------------------------------------------------
We have a long distance circuit from our HP3000 in
the U.S. to China over a frame-relay circuit.
We're on 7.0 pp2. Oftentimes individual printers
drop the spooler, startspool fixes it.
--------------------------------------------------
Assuming you are using hp's network printing and have a printer at the
other end that supports PCL and has either an internal or external
JETDIRECT card...
I would tend to start network trouble shooting at 2 locations... First
is at the frame-relay console. I would want to look at the link
statistics for the WAN link (similar to what you can do on the 3000
with :linkcontrol @;status=all). You would want to identify carrier
losses, crc errors, etc. and resolve any significant issues with the
frame-relay link service provider.
Second is I would investigate the network status on the 3000 system:
A) Any indication of resource issues:
:nettool.net.sys;info="res;di;quit"
FRI, AUG 22, 2003, 1:10:13 AM
Item Subsystem Name G/N Description Used High Max
____________________________________________________________________
1 NS XPORT CP_POOL_ (G) Control Buf Pool 0 1 300 :)
2 NS XPORT 1536___S (G) Inbound Buf Pool 86 254 1365 :)
3 NS XPORT LAN1____ (N) Outbnd Buf Pool 0 14 512 :)
4 NS XPORT LOOP____ (N) Outbnd Buf Pool 0 26 128 :)
5 NS XPORT BT100___ (N) Outbnd Buf Pool 0 2 128 :)
6 NS XPORT UDP (G) GProt Msg Pool 0 N/A 512 :)
7 NS XPORT PXP (G) GProt Msg Pool 0 N/A 660 :)
8 NS XPORT PROBE (G) CM Prot Msg Pool 0 N/A 677 :)
9 NS XPORT PROBE (G) CM Prot Msg Pool 0 N/A 677 :)
10 NS XPORT IP_NI (G) IP-NI Msg Pool 0 N/A 2048 :)
11 NS XPORT IP_NI (G) IP-NI Msg Pool 0 N/A 2048 :)
12 NS XPORT IP_NI (G) IP-NI Msg Pool 0 N/A 2048 :)
13 NS XPORT (G) Node Name Cache 0 17 360 :)
14 NS XPORT (G) TCP Control pool 0 27 2048 :)
B) Determine if you see any significant issues with the 3000 network
Link:
:linkcontrol @;status=all
Linkname: SYSLINK Linktype: PCI 100BT Linkstate: CONNECTED
Physical Path: 0/0/0/0
Current Station Address: 00-30-6E-0C-4B-C6
Default Station Address: 00-30-6E-0C-4B-C6
Current Multicast Addresses:
09-00-09-00-00-01
Transmit bytes 10816967 Receive bytes 3178758169
Transmits 85781 Receives unicast 29448
Transmits no error 85693 Receives broadcast 31753243
Transmits dropped 0 Receives multicast 28255
Transmits deferred 2224 Receives no error 30076179
Transmits 1 retry 515 Recv CRC error 0
Transmits >1 retry 451 Recv Maxsize error 0
Trans 16 collisions 50 Recv dropped: addr 1734620
Trans late collision 0 Recv dropped: buffer 0
Trans underruns 0 Recv dropped: descr 0
Carrier losses 0 Recv dropped: other 147
Trans jabber timeout 0 Recv watchdg timeout 0
Link disconnects 0 Recv collisions 0
Link speed 10 Recv overruns 0
Link duplex Half Link auto sensed No
Link mode 10Base-T Core Secs since clear 219642
Linkname: BT100LNK Linktype: PCI 100BT Linkstate: CONNECTED
Physical Path: 0/2/0/0
Current Station Address: 00-30-6E-06-03-9D
Default Station Address: 00-30-6E-06-03-9D
Current Multicast Addresses:
09-00-09-00-00-01
Transmit bytes 1163 Receive bytes 724641
Transmits 21 Receives unicast 9
Transmits no error 21 Receives broadcast 5800
Transmits dropped 0 Receives multicast 7
Transmits deferred 0 Receives no error 5816
Transmits 1 retry 0 Recv CRC error 0
Transmits >1 retry 0 Recv Maxsize error 0
Trans 16 collisions 0 Recv dropped: addr 0
Trans late collision 0 Recv dropped: buffer 0
Trans underruns 0 Recv dropped: descr 0
Carrier losses 0 Recv dropped: other 0
Trans jabber timeout 0 Recv watchdg timeout 0
Link disconnects 0 Recv collisions 0
Link speed 100 Recv overruns 0
Link duplex Full Link auto sensed Yes
Link mode 100Base-TX Addon Secs since clear 219639
C) Determine frequency of TCP "re-transmitted segments":
: nettool.net.sys;info="status;tcpstat;tcpglobal @;quit"
Local IP Address : @
============================================================================
TCP GLOBAL Statistics
Current Time: FRI, AUG 22, 2003, 1:12:05 AM
============================================================================
TCP GLOBAL Statistics
Maximum number of connections allowed : 4096
Maximum number of sockets allowed : 4096
Number of connections currently open : 1
Maximum re-transmissions per packet : 8
Cumulative Statistics
---------------------
. Total active opens : 69
. Total passive opens : 475
. Total inbound segments : 17044
. Total outbound sengments : 23927
. Total re-transmitted segments : 727 <<< here >>>
. Total number of RESETS sent : 2945
. Total connection failures : 27
D) Further investigation by enabling and reading the NMLG files:
Logging:
Class Console Disk
Subsystem Name Logging Logging Event
SUB0003 CLAS0001 [Y] [Y] Serious internal error
Network CLAS0002 [Y] [Y] Internal error/operator attention
Transport CLAS0003 [N] [Y] Non-critical errors
CLAS0004 [Y] [Y] Nodal messages (start/stop)
CLAS0005 [N] [Y] Informative messages
CLAS0006 [N] [Y] Statistical information
:switchnmlog update
:nmdump.pub.sys
WOULD YOU LIKE TO FORMAT A LOG OR TRACE FILE? 1 = LOG, 2 = TRACE > 1
WHICH SUBSYSTEMS' RECORDS WOULD YOU LIKE TO FORMAT? (ALL) > 3
WOULD YOU LIKE TO CHANGE ANY SUBSYSTEM OPTIONS? (NO) > {cr}
WHAT IS THE INPUT FILE NAME? (*NMDUMPEQ) > NMLG0686.pub.sys
WHAT IS THE OUTPUT FILE NAME? ($STDLIST) > {cr}
WOULD YOU LIKE TO SPECIFY A TIME RANGE? (NO) > {cr}
Here is a TCP outbound retransmission indicating that the remote host
did not reply with an Acknowledge before our timers popped and we
retransmitted the data. If you find many TCP Retransmission it is an
indication that the link quality or performance is poor.
**********************************************************************
* WED, MAY 10, 2000, 2:11:22.3 PM NETXPORT(3) *
*--------------------------------------------------------------------*
* Event : OUTBOUND *
* Entity : TCP *
* Internal Event : Retransmission *
* Log Class : Informative *
* Port ID/PIN/KSO : $00000840 *
* Location : 16301 Parameter : $8687B000 *
* Info Section (hex): *
* 0000: 0067 0002 003C 3FAD 0000 0840 0005 8687 *
* 0008: B000 0001 *
*--------------------------------------------------------------------*
Here is a TCP Retransmission Threshold Exceeded indicating that the
remote host did not reply with an Acknowledge before our timers popped
multiple times as per the TCP timer configuration.
**********************************************************************
* WED, MAY 10, 2000, 2:12:22.3 PM NETXPORT(3) *
*--------------------------------------------------------------------*
* Event : INTERNAL ERROR *
* Entity : TCP *
* Internal Event : Retransmission Threshold Exceeded *
* Log Class : Non-critical error *
* Port ID/PIN/KSO : $00000840 *
* Location : 14101 Parameter : $00001D8C *
* Info Section (hex): *
* 0000: 0067 0003 01E1 3715 0000 0840 0003 0000 *
* 0008: 1D8C 0001 *
*--------------------------------------------------------------------*
TCP Statistics can tell you a great deal about the connection history
of a TCP connection:
**********************************************************************
* THU, AUG 21, 2003, 10:10:01.4 PM NETXPORT(3) *
*--------------------------------------------------------------------*
* Event : INFORMATIVE *
* Entity : TCP *
* Internal Event : Statistics *
* Log Class : Statistics *
* Port ID/PIN/KSO : $0000A260 *
* Location : 19901 Parameter : $00000000 *
* Info Section (hex): *
* 0000: 0067 001C 0051 4DBD 0000 A260 0006 0000 *
* 0008: 0000 0001 *
*--------------------------------------------------------------------*
* Statistics: *
* Local_sap : $0019 Remote_sap : $EDD5 *
* Local_ip_addr : $1071095C Remote_ip_addr : $0F2D599B *
* IN_Total : 13 OUT_Total : 14 *
* IN_Bytes : 9 OUT_Bytes : 588 *
* IN_PM_PKTS : 4 OUT_PM_PKTS : 9 *
* IN_User_PKTS : 8 OUT_User_PKTS : 5 *
* IN_CKsum_Error : 0 OUT_RTX : 0 *
* IN_ICMP_Msgs : 0 IN_Other : 1 *
* Connection_Info : 0 Control : 0 *
* Send : 5 Receive_Reply : 8 *
* Flush_sends : 0 *
...
**********************************************************************
I hope this helps,
Regards,
James Hofmeister
Email: <first>.<last>@hp.com
Hewlett Packard - Global Solutions Engineering (WTEC)
P.S. My Ideals are my own, not necessarily my employers.
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