Tom Brandt wrote: There is something wrong when users have to be trained on
how to work with support personnel, instead of support personnel being
trained on how to work with users.
Keep in mind that there is also a 9000 server named the L 3000. This means
if you just say you have a 3000 you may wind up in HP-UX land. This may be
why HP changed the name of "our" 3000 to the e3000. They told us that it was
because it had become a full "e" business server but who knows.

Tom Brandt's words bear repeating because they sum up the whole direction
customer support seems to be taking in many industries. Getting help from
the "help desk" has  almost become a novel concept.

Let Peace be the maxim by which we act because we will Peace to become a
universal law.
Work For Peace
The opinions expressed herein are my own and not necessarily those of my
employer.
Yosef Rosenblatt

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