as an FYI-- this shop to be nameless has a 24/7 contract.

Who-duhthunk hpq would be cutting back...


IMO - since the middle of 2002 I have tried to use HPQ less and less since you
can tell the difference of the old "award winning service days" and compare it
to the present.

Every time we see postings of the layoffs from HPQ I can tell it's target area.
You can only do this so many times before you have left a truly bad taste.

BTW- I had a simalar issue last week with bad LDEV3. I am sure you saw that
posting...

regards
Joe
> Joe Dolliver wrote:
>
> > and now for the rest of the story... We placed a call to HPQ.. got a call ID
> > waited for 2 1/2 hrs for a call back to then be told we will have another
> > engineer call us back shortly which was an additional 2 1/2 hrs...
> > By the time we got the call back we were already up and running and repacking
> > data.
>
> imo, staffing at the rc for mpe related questions is at frighteningly low
> levels.
> i understand that fewer) calls are being placed (not sure if this is a good
> thing
> or a bad thing....) however i do know that hp has a contractual obligation to
> their
> customers via these contracts.  joe didn't say what kind of coverage this system
> had....but i'll bet it was the standard four-hour callback....and that didn't
> happen.  (wasn't there an item on the sib regarding rc staffing...?)     -  d
>
> --
> Donna Garverick     Sr. System Programmer
> 925-210-6631        [log in to unmask]
>
> Come, my friends, 'Tis not too late to seek a newer world.
> Tho' much is taken, much abides; and tho'
> We are not now that strength which in old days
> Moved earth and heaven, that which we are, we are.
> "Ulysses", A. Tennyson
>
> >>>MY opinions, not Longs Drug Stores'<<<
>
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