From the "are you sure this isn't just three days late" file...

   http://biz.yahoo.com/bw/030404/45502_1.html

HP Ranked No. 1 High-tech Firm in Online Customer Respect
Friday April 4, 4:25 pm ET

PALO ALTO, Calif.--(BUSINESS WIRE)--April 4, 2003--HP (NYSE:HPQ - News) is
ranked No. 1 among high technology companies in terms of online customer
respect, according to The Customer Respect Group, an independent global
consulting and research firm that focuses on how corporations treat their
customers online.

The Bellevue, Wash.-based group's 2003 Online Customer Respect study looked
at more than 500 Web sites in detail to determine 25 different Web site
attributes that, combined, create the entire online customer experience.

The resulting Customer Respect Index (CRI(TM)) is a qualitative and
quantitative in-depth analysis and independent measure of a customer's
online experience when interacting with companies via the Internet.

HP ranked No. 1 among 24 high-technology companies, with an overall score of
9.7 out of a possible 10.

"Our No. 1 priority is to help customers do what they want to do online
quickly and intuitively, and the latest news from The Customer Respect Group
shows we're making great progress toward that goal."

The CRI is the first objective, scientific measurement of the performance of
companies from an online customer's perspective. Measuring everything from
privacy, principles and attitude to transparency, simplicity and
responsiveness, the CRI is a powerful customer satisfaction indicator and
provides companies with actionable and measurable data to enhance their
customers' online experiences.

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