On Fri, 7 Jun 2002 10:31:36 -0700, Gavin Scott <[log in to unmask]> wrote:

>CE wants to swap the flat tire with one on the other side of the car and
see
>if the problem reoccurs.
>

Ahh...  I have tried to block out "board swapping".  About 12 years ago, on
our old Series 68, we had an untraceable error that resulted in about a
week of board swapping.  After several late nights of TurboImage chain
rebuilding, and a rather hostile group of managers, HP finally replaced the
entire computer with new boards - which Fed Ex temporarily lost, but found
it rather quickly when it was brought to their attention that the lost
package was insured for over $100,000.

I never much did care for board swapping, but at least when all else
failed, HP, as I mentioned, had no problems with replacing the entire box,
which I think qualifies as pretty gosh darn good support.

Evan Vaala
Rockwell Automation

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