Jeff, thanks for the heads-up.  I think it's in hp's best interest (as well
ours) that the companies you are aligning with be reputable in their
representations of the future.  Take at look at this page (we got this from
a sales brochure):

hp-e3000.codewire.com

There is a direct quote from these folks (hp, peoplesoft and TSC) stating
that parts, hardware and memory will not be available in about 20 months.

TIA,


Ray Shahan

> -----Original Message-----
> From: VANCE,JEFF (HP-Cupertino,ex1) [SMTP:[log in to unmask]]
> Sent: Tuesday, April 30, 2002 1:05 AM
> To:   [log in to unmask]
> Subject:      Re: HP3000 Migration
>
> Hi all,
>
> Just to confirm that it was sales, not support, that Dave Wilde was
> referring to when he said DTC's and Network cards would not be available
> from HP after 10/2003.  HP e3000 based products, including DTC's and
> Network
> cards, will be supported through 2006.  There's been no change in our
> product sales/support commitments.  Dave was just providing some examples
> of
> related HP e3000 products that would not be sold after 10/2003 as well.
>
> For customers not on support contract with HP, you run the risk of not
> being
> able to have your systems adequately supported, but you have some options:
>
> 1) You can get HP support on a T+M basis if HP has excess parts.
>
> 2) You can purchase service parts on an exchange basis from HP Parts
> Direct
> (again if HP has excess parts): http://www.partsdirect.hp.com
>
> 3) Remarketed/brokered parts.
>
>
> If you wish to submit questions directly to us regarding post-2003 issues
> or
> anything for that matter, you can also use the following website (select
> Contact HP on the left nav bar).  This will help ensure that your input is
> appropriately considered in future planning and also incorporated into the
> FAQ: http://www.hp.com/go/e3000
>
>
> Thanks, Kriss Rant / CSY product marketing
>
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