Hi Terry,

> Terry writes:
> > When is the real end of life support date?  OCT 2003 or DEC 2006?

Gavin replies:
> That's easy.  By all HP statements that I've heard, all
> services from the
> support organization (hardware and software support
> contracts) are available
> through Dec 2006.
>
> > Operationally, if I have a support contract with HP after
> > Oct 2003, and at
> > HP there is no inventory of that part from HP, what happens?
>
> HP would not offer you hardware support if they were not
> confident that they
> would be able to provide all required parts during the term
> of the support contract.
>
> There are plenty of things to worry about as a result of HP's
> cancellation
> of the 3000, but HP saying "sorry, we're out of parts, can't
> fix the machine
> that you're paying us for support on" is *not* one of them!

What Gavin said  :-)  I've also forwarded this to folks in CSY
who are directly dealing with Support beyond 2003, so you may
see a more official HP reply too.

 Jeff Vance, CSY

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