A friend of mine has a Gateway laptop, which has been in for service a
couple of times. On both occasions, they had him remove his hard drive in
the event that they had to send him a new PC (which was the case one time.)
-dtd
Tino <[log in to unmask]>@RAVEN.UTC.EDU> on 04/08/2002 10:32:08 AM
Please respond to Tino <[log in to unmask]>
Sent by: HP-3000 Systems Discussion <[log in to unmask]>
To: [log in to unmask]
cc:
Subject: [HP3000-L] BEWARE: HP format PC HDD's for the sheer fun of it.
To owners of HP hardware who are concerned for their data.
I sent my laptop to HP for repair who, "advised" that I back up my
data. I didn't do this since the problems I was getting had nothing to
do with my HDD - I had a faulty screen, a faulty keyboard, and it
would power off when handled from the base. It is a 6mth old Omnibook
XE3.
My laptop arrived back with a report saying that they had changed the
screen, keyboard and upgraded the bios. Guess what, my HDD had also
been formatted too.
Telephone support did not care how or why my HDD had been formatted
but they made sure that I was reminded of the standard "advice" that
it is up to me that I back up my data.
I'm sorry but short of spending a wad full of $$$ how the hell am I
going to back up 15GB of data....? I have no network, no tape device,
no other computers - nothing! Not their concern, they said.
Even if I did have a method to back up 15GB of data I couldn't even
see what was on my screen to be able to perform the backup!!!! Not
their concern, they said.
All I can imagine is that in their airy-fairy land of support they
formatted my HDD as a "precautionary" measure, but forget to omit it
on the report. Well blow me HP but I think that as a precautionary
measure I would like to warn potential customers not to buy your lousy
laptops in the first place as a "precautionary" measure not to receive
the worst level of support I have ever seen with an attitude to boot.
Oh and thanks for cutting me off the line as well.
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