Nope.  We were able to cancel support immediately, despite several months
left on the contract, but did not get a (full) refund for the disputed
period.  There was additional accommodation, but I do not recall the
details.

-----Original Message-----
From: Stan Sieler [mailto:[log in to unmask]]
Sent: Thursday, April 04, 2002 3:43 PM
To: John Clogg; [log in to unmask]
Subject: Re: [HP3000-L] HP 3k doc websites (was: Re: [HP3000-L] MPE
Error Meaning?)


Re:
> October 2003 and 31 December 2006?  I recall a meeting with HP
> representatives several years ago in which I demanded a refund of support
> fees paid for a discontinued software product.  They answered by saying
> their records showed several calls to the Response Center during the
period
> in question.  I answered that I had indeed placed the calls, but being
> unable to answer questions and refusing to fix bugs does not constitute
> support.

Did you get the refund?

Inquiring minds want to know :)

thanks,

StanStan Sieler                                           [log in to unmask]
www.allegro.com/sieler/wanted/index.html          www.allegro.com/sieler

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