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March 2002, Week 3

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Subject:	DDS-1 60m tapes from HP on DDS-4
From:	Chris Wong <[log in to unmask]>
Reply To:	[log in to unmask]
Date:	Fri, 15 Mar 2002 13:58:31 -0800
Content-Type:	text/plain
Parts/Attachments:	text/plain (17 lines)

> Hi,
>
> Just wanted to update you on the situation.  HP has sent the customer an
> external DDS-2 tape drive, cable, and terminator.  Apparently, it is etched in
>
> stone that all the 3000 tapes cut are DDS-1 format on 60m tapes (which cannot
> be read by DDS-4).  The poor guy at the response center said that they won't
> budge. He gets an "A+" for his effort to take care of the customer. He asked
> us to contact someone higher up to see if we could help get this fixed.  So,
> we've forwarded this problem to "higher ups" hoping they can get the policy
> changed.

- Chris

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