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Date: | Thu, 21 Feb 2002 15:32:02 -0600 |
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In message <[log in to unmask]>,
Adept <[log in to unmask]> writes
>to tell the customers they need to "develop new capabilities ..."
> Taken from: a message from hp senior management
> "Our customers need to rapidly develop new
>capabilities to fulfill constantly-changing customer
>requirements."
> Carly Fiorina
> Chairman and
> Chief Executive Officer
> Hewlett-Packard Company
>A megalomaniac page from Bill Gate's Play Book ??
>
>While the idea may be valid, the tone is insulting !!
I think you're reading it wrong; Carly isn't saying what *she* wants
customers to do.
She's telling HP's senior management the things which customers are
telling *her* (or her focus groups at least) that they, HP's customers,
need help with from HP, to satisfy, in turn, the customers' customers.
Fair dos......
--
Roy Brown 'Have nothing in your houses that you do not know to be
Kelmscott Ltd useful, or believe to be beautiful' William Morris
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