HP3000-L Archives

November 2001, Week 2

HP3000-L@RAVEN.UTC.EDU
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Subject:
Re: Nasty rumor -> Email Carly at.........
From:
Steve Dirickson <[log in to unmask]>
Reply To:
Steve Dirickson <[log in to unmask]>
Date:
Tue, 13 Nov 2001 19:28:24 -0800
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> As you mention and as I always understood CSY never saw any support
> revenues. This I always thought was a stupid and rather akin to a car
> manufacturer only making money on car sales, and having to supply all
> the spare parts and do the servicing for free.

To possibly broaden the discussion, or to at least broadcast my own
ignorance: who pays the support costs? Response Center/Expert Center/etc.
people, hardware, operations? CEs? SEs? Patch development? As distinguished
from what is also identified as "support", but which is really "ongoing
R&D": OS extension.

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