Hello Ginny, I found a document that might help: http://www.hp.com/cposupport/printers/support_doc/bpl01768.html Most of the suggestions seem to be common-sense (so I'll bet you've already tried them). I hope that helps. Eric * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *