My understanding is that when you buy a new box, next day hardware
maintenance is included for one year. Generally, most production sites
require better response than this so they pay the up charge fee to go from
next day to same day response. Obviously this up charge is less than a full
years contract. After the first year you're back to paying for the "full
meal deal."

Lou Cook
Northwest Textbook Depository



-----Original Message-----
From: John Pearce [mailto:[log in to unmask]]

I've been looking at pricing for both A- and N-series machines in selecting
a replacement for our 937.  I'm surprised even shocked that the budgetary
estimate for maintenance (hardware and software) in the second and third
years is double the cost of the first year.  I understand there's some
hardware warranty involved in the first year but to have the costs double???

Has anyone else found this situation in maintenance costs on the new
boxes?  If yes, is there an explanation for the increase?

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