Hi Tracy :)
   um.... while I haven't turned on network printing (yet... later today...
if I can find some SFA's to appease the CPU gods hehe) We have gotten that
problem on serial printers... HP 2564B to be specific...

   The problem happened around the time we went to 6.5 pp2...

Art "hmmm... where are those SFA's when you need 'em??? hehe" Bahrs

----- Original Message -----
From: "Tracy Johnson" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, July 10, 2001 7:52 AM
Subject: [HP3000-L] Spool Nazi Says: "No Spool For You!"


> (The title is an oblique reference to a character on an
> recent out-of-production TV comedy show and has no bearing
> on real persons living or dead.)
>
> Seems this is the week for wierd problems.  This one was
> called into HP yesterday.  As of 8PM last night, it was
> escalated to HP "Expert" level to be called back to us
> this morning, (I decided to skip the Australian HPRC and
> wait for Atlanta HPRC.)
>
> I figure the HP3000-L user-community can pipe-in their
> two-cents:
>
> 1. All our network printing off our HP seems to have stopped
> or it works intermittently, sites on our frame relay in
> the U.K. reported the typical wait for output is 1/2 hour
> to over 24 hours.  We're still getting spooled printout
> from yesterday.
>
> 2.  We're on MPE/iX 6.5 pp2.
>
> 3.  No configuration changes were made to the HP before
> onset of the symptoms.
>
> 4.  LISTSPF @;SELEQ=[STATE=PRINT];DETAIL shows spool files
> in a PRINT state.  Many of them are from yesterday and
> have been in a print state all night.
>
> 5.  Native mode spooled printers would NOT stop after a
> SPOOLER nnnn;STOP;NOW followed by an ABORTIO.
>
> 6.  At this point HP recommended a =SHUTDOWN followed by
> a START NORECOVERY.  So we did that.
>
> 7.  We have two network cards.  One of them has a Gateway
> that the HP cannot ping.  However PCs on that segment can.
>
> 8.  When dialed in, the HP person reported the MAC address
> of that Gateway was all zeroes (how do it know?)
>
> 9.  We expect sites that would normally come in through
> that gateway cannot connect and neither can the HP print
> through it.  Although we're wondering if this is
> affecting the entire network spooling system.  At a loss
> to explain why spool files are held up on gateways that
> are working and on another network card.
>
> 10.  Users on other Gateways and our outher network card
> can connect either via VT-MGR or Telnet normally.
>
> 11.  Printers on DTCs work normally even across the Gateway
> the HP can't ping.  (Thank heaven for Bridging.)
>
> 12.  HP, suspecting something with protocols on the network,
> (SNMP in particular) had us move the network cable from a
> switch to a hub.
>
> 13.  After moving the cable and while HP was dialed into
> our system a SYSTEM HALT occurred yesterday.  A memory dump
> read by HP techs indicated something to do with UDP.
>
> 14.  After coming back up, the HP tech had run print tests
> to a printer on the same hub that as the HP.  Output was
> still held up, showing the spool file attempting to print
> in a CONNECTING state.  The spool file finally prints an
> hour later.
>
> 15.  At last report by HP, they still suspect something
> wrong with SNMP holding up the spool files.
>
> 16.  This is also affecting a 3rd party spool product also.
>
> Today:
>
> 17.  The HP tech had morning add a DNS nameserver in
> RESLVCNF.NET.
>
> 18.  Then he had me comment out Samba in INETD.NET and
> restream JINETD.
>
> 19.  After doing this, we were able to print for a
> short while, but then it stopped again.
>
> 20.  The tech was able to see the MAC address for the
> router also for a short time, but it changes back and
> forth between finding a MAC address and zeroes.  Something
> about the 3000 sending an ARP and waiting for a result,
> then sending an ARP again, while every time resetting
> a table.
>
> 21.  HP is recommending another START NORECOVERY.
>
> --
> BT
> NNNN
> Tracy Johnson
>
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