Tracy,
That is just the opposite of what happened to me. I called the HPRC told
them I was going to 6.5 and would they cut me a tape of all 6.5 reactive
patches. I had the tape in my hands late the following day. They seemed more
than happy to do it that way.
Steve
-----Original Message-----
From: Bartram, Chris [mailto:[log in to unmask]]
Sent: Monday, June 18, 2001 12:17 PM
To: [log in to unmask]
Subject: Re: [HP3000-L] Making sure I have all the tapes...
That sounds uncalled for (on HPRC's part). I called and was promptly sent a
tape w/about 73 patches on it, no (irrelevant) questions asked.
Which is the response YOU should have gotten (IMHO). Patch/iX will qualify
what's needed, and give you the option of overriding/excluding anything
you're not interested in.
-Chris Bartram
-----Original Message-----
From: Tracy Pierce [mailto:[log in to unmask]]
Sent: Monday, June 18, 2001 11:55 AM
To: [log in to unmask]
Subject: Re: [HP3000-L] Making sure I have all the
tapes...
Chris Bartram wrote
> You'll save yourself some hassle and potential problems if
you also call
the
> HPRC and order a tape with all the current reactive
patches on it also.
You
> can download them off the Internet too, but there's a
BUNCH and it can
save
> you several hours by getting a tape.
That seemed like a good suggestion, so I did exactly that.
My phone call
was promptly answered (after 3 iterations of the 'your call
may be recorded'
litany) by someone named Sebastian. I told him I was
getting ready to go to
6.5 and could I please get a tape with all the reactive
patches. He laughed
and said 'there are hundreds of them', directed me to a nice
online list,
and said I should go through that list and choose the
patches I want. He
said definitely get MPELXH8 and MPELXH3, but couldn't give
me any details re
their function. I looked at the first couple items on the
list and had to
ask about unfamiliar acronyms, such as "What's DSO?", and
his rather flip
response was "If you don't know, you're not running it."
Well, thank you
very much, Sebastian! End of call.
Is that the kind of response I should get from HP Software
Support? Does
the fact that I don't know a particular acronym associated
with a patch
indicate that it doesn't affect my system?
K Tracy Pierce
"Systems Programmer" (but gee, if I knew MPE inside-out,
wouldn't I be
writing my own patches?)
Golden Gate Bridge, Hwy & Trnsp Dist
P.O.Box 9000, Presidio Station
San Francisco CA 94129-0601
415-923-2266
> -----Original Message-----
> From: Bartram, Chris
[mailto:[log in to unmask]]
> Sent: Friday, June 08, 2001 11:24 AM
> To: [log in to unmask]
> Subject: Re: Making sure I have all the tapes...
>
>
> You'll save yourself some hassle and potential problems if
you also call
the
> HPRC and order a tape with all the current reactive
patches on it also.
You
> can download them off the Internet too, but there's a
BUNCH and it can
save
> you several hours by getting a tape.
>
> -Chris Bartram
>
>
> -----Original Message-----
> From: Ritenour, Steven
[mailto:[log in to unmask]]
> Sent: Friday, June 08, 2001 2:07 PM
> To: [log in to unmask]
> Subject: [HP3000-L] Making sure I
have all the
> tapes...
>
> Well it looks like I have to upgrade to
6.5.
> And I want to
> make sure I have all
> the tape I need to upgrade. I have:
>
> 6.5 SLT
> 6.5 FOS
> 6.5 SubSys
> 6.5 Exp.2 Powerpatch
>
> Is this everything? For some reason I
was
> expecting a 6.5
> Exp. 2 SubSys too!
>
> TIA
>
> Steve Ritenour
> Harris Corp.
> (321) 674-4938 Voice
> (321) 724-3392 Fax
>
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>
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