Hi Tracy,
I think your experience was completely uncalled for. I think you should call
back and ask to speak to a manager. The HPRC should be perfectly willing to
send you bundles of recommended patches without having to force you to pick and
choose.
DSO is an Apache thing where add-on functionality modules can be loaded at
startup time by the web server. It allows you to extend the functionality of
your server without having to recompile the entire source code tree.
MPELXH8 and MPELXH3 are performance related patches.
- Mark B.
Tracy Pierce wrote:
>
> Chris Bartram wrote
> > You'll save yourself some hassle and potential problems if you also call
> the
> > HPRC and order a tape with all the current reactive patches on it also.
> You
> > can download them off the Internet too, but there's a BUNCH and it can
> save
> > you several hours by getting a tape.
>
> That seemed like a good suggestion, so I did exactly that. My phone call
> was promptly answered (after 3 iterations of the 'your call may be recorded'
> litany) by someone named Sebastian. I told him I was getting ready to go to
> 6.5 and could I please get a tape with all the reactive patches. He laughed
> and said 'there are hundreds of them', directed me to a nice online list,
> and said I should go through that list and choose the patches I want. He
> said definitely get MPELXH8 and MPELXH3, but couldn't give me any details re
> their function. I looked at the first couple items on the list and had to
> ask about unfamiliar acronyms, such as "What's DSO?", and his rather flip
> response was "If you don't know, you're not running it." Well, thank you
> very much, Sebastian! End of call.
>
> Is that the kind of response I should get from HP Software Support? Does
> the fact that I don't know a particular acronym associated with a patch
> indicate that it doesn't affect my system?
>
> K Tracy Pierce
> "Systems Programmer" (but gee, if I knew MPE inside-out, wouldn't I be
> writing my own patches?)
> Golden Gate Bridge, Hwy & Trnsp Dist
> P.O.Box 9000, Presidio Station
> San Francisco CA 94129-0601
> 415-923-2266
>
> > -----Original Message-----
> > From: Bartram, Chris [mailto:[log in to unmask]]
> > Sent: Friday, June 08, 2001 11:24 AM
> > To: [log in to unmask]
> > Subject: Re: Making sure I have all the tapes...
> >
> >
> > You'll save yourself some hassle and potential problems if you also call
> the
> > HPRC and order a tape with all the current reactive patches on it also.
> You
> > can download them off the Internet too, but there's a BUNCH and it can
> save
> > you several hours by getting a tape.
> >
> > -Chris Bartram
> >
> >
> > -----Original Message-----
> > From: Ritenour, Steven [mailto:[log in to unmask]]
> > Sent: Friday, June 08, 2001 2:07 PM
> > To: [log in to unmask]
> > Subject: [HP3000-L] Making sure I have all the
> > tapes...
> >
> > Well it looks like I have to upgrade to 6.5.
> > And I want to
> > make sure I have all
> > the tape I need to upgrade. I have:
> >
> > 6.5 SLT
> > 6.5 FOS
> > 6.5 SubSys
> > 6.5 Exp.2 Powerpatch
> >
> > Is this everything? For some reason I was
> > expecting a 6.5
> > Exp. 2 SubSys too!
> >
> > TIA
> >
> > Steve Ritenour
> > Harris Corp.
> > (321) 674-4938 Voice
> > (321) 724-3392 Fax
> >
> > * To join/leave the list, search archives, change list
> > settings, *
> > * etc., please visit
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> >
> > * To join/leave the list, search archives, change list settings, *
> > * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
> >
>
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--
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