I wonder what happens when the group gets a notice, do they all work
on the problem? Do they all have to phone in and be told someone
else is already handling it. Seems like the potential for duplicate
or wasted effort is high.
Richard
[log in to unmask] wrote:
>
> X-no-Archive:yes
> I received the following among a few other replies off list. The author
> wrote that I could forward this to the list, but that his company policy
> requires him to lurk without posting. I guess that beats getting postings
> with three-paragraph privacy and security statements ;-)
>
> Greg Stigers
> CGI Information Systems and Management Consultants, Inc.
> http://www.cgiusa.com
>
> -----Original Message-----
> Greg -
>
> We use that as one of our methods of notification. Notice might come from an
> application, of it could be routed through HP Openview.
>
> We put support people into groups (sysadmin, network, application1,
> application2, etc.). When a notification goes to a group, it is sent to a
> "Distribution List" mailing address. Members within the list have the option
> to set Rules, so that when the system sends them an e-mail, they can
> forward the message sent to their pager, or to their personal e-mail
> address.
>
> If a person's personal e-mail, or pager do not receive the message, they
> will still have a copy in their office e-mail mailbox. If the internal mail
> system is down, then the Operations staff will be aware of it, and knows to
> phone people - as the e-mail system will not get the messages out.
>
> In the event of any failures, we have time limits for responses - so in the
> event that nobody calls into the Operator to acknowledge the problem, the
> Operator will manually place a call to the primary support person. Again, if
> that person is not available, there is an escalation call list which the
> Operator follows.
>
> We have the luxury of an onsite Operator, almost 7x24, so there is a
> built-in backup to the automated notifications.
>
> * To join/leave the list, search archives, change list settings, *
> * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
--
Richard L Gambrell, Director of Computing Systems and Networks
Information Technology Division
University of Tennessee at Chattanooga
103 Hunter Hall, Department Code 4454
615 McCallie Ave., Chattanooga, TN 37403-2598
private e-mail: [log in to unmask]
UTC ITD Systems and Networks fax: 423-755-4150
UTC my office: 423-755-5316
UTC ITD Systems & Networks: 423-755-4551
UTC ITD Business Office: 423-755-5284
UTC Operations phone: 423-755-4144
UTC ITD Support (Help Desk): 423-755-4000
UTC email: [log in to unmask]
* To join/leave the list, search archives, change list settings, *
* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
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