X-no-Archive:yes
I received the following among a few other replies off list. The author
wrote that I could forward this to the list, but that his company policy
requires him to lurk without posting. I guess that beats getting postings
with three-paragraph privacy and security statements ;-)

Greg Stigers
CGI Information Systems and Management Consultants, Inc.
http://www.cgiusa.com

-----Original Message-----
Greg -

We use that as one of our methods of notification. Notice might come from an
application, of it could be routed through HP Openview.

We put support people into groups (sysadmin, network, application1,
application2, etc.). When a notification goes to a group, it is sent to a
"Distribution List" mailing address. Members within the list have the option
to   set Rules, so that when the system sends them an e-mail, they can
forward the message sent to their pager, or to their personal e-mail
address.

If a person's personal e-mail, or pager do not receive the message, they
will still have a copy in their office e-mail mailbox. If the internal mail
system is down, then the Operations staff will be aware of it, and knows to
phone people - as the e-mail system will not get the messages out.

In the event of any failures, we have time limits for responses - so in the
event that nobody calls into the Operator to acknowledge the problem, the
Operator will manually place a call to the primary support person. Again, if
that person is not available, there is an escalation call list which the
Operator follows.

We have the luxury of an onsite Operator, almost 7x24, so there is a
built-in backup to the automated notifications.

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