Larry,
Thank can be challenging measurement to capture as many applications are now
character based instead of block mode.  In block mode the entire screen went
down as a package of data and response time could be measured.  In character
each character and sometimes field can go down making the measurement quite
difficult.  If you are measuring what are called first response time (the
time between hitting enter and seeing the screen begin to paint) or prompt
response time (the time between hitting enter and having the screen ready
for input) you can use these in a comparative manner.
Thanks,
Jeff Kubler
Kubler Consulting, Inc.


>From: "Simonsen, Larry" <[log in to unmask]>
>Reply-To: "Simonsen, Larry" <[log in to unmask]>
>To: [log in to unmask]
>Subject: [HP3000-L] service level agrements
>Date: Mon, 8 Jan 2001 16:04:35 -0700
>
>I have been asked to come up with some kind of service level metrics for
>System response time.
>
>I know there are several possible definitions for this but one that I am
>trying to have is time between carriage return/enter and first character
>returned to terminal.  I would like to know if any one else has attempted
>this kind of a metric, how they defined it and how to measure this metric.
>Any ideas would be greatly appreciated.
>
>
>-------------------------------------------------
>Larry Simonsen                Phone: 801-489-2450
>Flowserve Corporation     Fax: 801-491-1750
>PO Box 2200                    http://www.Flowserve.com
>Springville, UT 84663      e-mail: [log in to unmask]
>-------------------------------------------------
>All opinions expressed herein are my own and reflect, in no way, those of
>my
>employer.

_________________________________________________________________
Get your FREE download of MSN Explorer at http://explorer.msn.com