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Reply To: | Paveza, Gary |
Date: | Wed, 15 Nov 2000 11:22:43 -0500 |
Content-Type: | text/plain |
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But this begs the question, should the customer have to go to these lengths
to get a bug report to HP? One would think that HP would make it as easy as
possible to provide this information.
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Gary L. Paveza, Jr.
Technical Services Manager
(302) 761-3173 - voice
(877) 720-2970 - pager
-----Original Message-----
From: Mark Bixby [SMTP:[log in to unmask]]
Sent: Wednesday, November 15, 2000 11:20 AM
To: [log in to unmask]
Subject: Re: [HP3000-L] HP ITRC : went from bad to worse
Sletten Kenneth W KPWA wrote:
> > 9) Shamefully inadequate bug text submission
> >
> > Bug text is limited to 60 lines of 80 characters ...
>
> ... making it difficult when you have, say, 800+ lines of
pertinent
> data available on your monitor.... another problem that would
> (I sure hope) be solved by email bug reports...
When I was a customer, I worked around this serious limitation by
putting any
voluminous pertinent data into a web page (hosted on Apache on MPE
of course)
and then submitting my URL as one of those 60 lines of ITRC call
text.
- Mark B.
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