I just this very hour called support because my 2490AM LDEV1
is making bad noises.  It is still on maintenance and will be thru the
end of 2001.
Gary
----- Original Message -----
From: Winston Kriger <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, July 10, 2000 4:39 PM
Subject: Re: [HP3000-L] RANT: HP Doesn't Service PowerTrust?


> Ron Burnett wrote in message <[log in to unmask]>...
> >At 22:36 03/07/2000 -0400, Jim Phillips wrote:
> >
> >Having complained twice that all 22 of the C2490AMs were left off
> >the maintenance contract renewal proposal, we were informed that
> >this particular model is no longer supported.  Huh?  The last contract
> >says nothing about an 'end of support date' for these devices, nor have
> >we received any notification from any other source.
> >
> I renewed support in 12/99 for a single C2490AM (LDEV-1) installed in my
> 917/LX.
> The contract seems to require that a boot device be included in order to
be
> eligible
> for contract maintenance.  I dropped support for the various other drives,
> since
> it's cheaper to buy a spare/replacement on the open market (E'bay, etc.).
> Perhaps
> HP won't renew this coming December (?), although I haven't seen any
notice
> of
> support being discontinued for anything in the box.  The 9X7s are supposed
> to be
> supported through 2002 (I think), but with what kind of discs ???
>
> Winston K.