I work for a company that provides third party support.  Find out from
them the level of direct HP experience their technicians have.  I would
also ask for references.  I always refer people to at least three
different customers, and let them make a decision after that.  If they
can't provide you with some kind of reference to the quality of their work
I would question doing business with them.

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I'd like to get some input from anyone who has experience, good or bad,
with going outside HP for their hardware support services.  I'm looking at
a company called Solid Systems.  Of course, their brochures look
impressive,
but for all I know, this could be a side line for them.

I'm reminded of an old Bob Newhart routine about his airplane flight with
the  'Grace L. Ferguson Airline and storm door company'.  The price was
good,   but the flight wasn't.

Anyone gone down this path before and either loved or regretted the trip?

Jay Bennett
[log in to unmask]

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