Sletten Kenneth W KPWA wrote:
>
> Dennis noted:
>
> > Ken,  I've found that one of the easiest ways around that
> > problem is to submit a ticket through the support line web
> > site, (it has your phone number and e-mail), then if it is urgent
> > give HP a call and reference that web ticket.
>
> Since several people have now helpfully noted the above good
> advice via private email.  I concur.   Didn't end up being a good
> option for me last night, since we suffered one of our rare system
> HALTs (SYSTEM ABORT 1047).  Computer room is about 150
> yards from my desk, and I do not have easy access to my email
> from the computer room.  I called while I rebooted.
>

Perhaps I'm missing something, but if the HP ITRC has the email address,
why the H*** can't the HP RC engineer access it!?

Richard
--
Richard L Gambrell,
Database Administrator and
Consultant to Computing Services at UTC

  University of Tennessee at Chattanooga
  113 Hunter Hall, Dept. 4454
  615 McCallie Ave., Chattanooga, TN 37403-2598
  voice mail/cell phone: 423-432-5122
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  office fax: 423-755-4025
  office phone: 423-755-4551
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