Ken,  I've found that one of the easiest ways around that problem is to
submit a ticket through the support line web site, (it has your phone
number and e-mail), then if it is urgent give HP a call and reference
that web ticket.

Sletten Kenneth W KPWA wrote:
>
> For the first time in quite a few weeks I went through the drill
> of placing a new call to the HP RC last night.  It turned out to
> be helpful for the HP SE to send me some details by email...
> and of course I have one of those LONG email addresses...
>
> While trying to accurately give the SE my email address by
> voice, the obvious omission occurred to me:  There is still
> (apparently) no way for the HP RC to enter a default email
> address for a particular system handle, like they do a phone
> number....  seems to me this is one of those things HP should
> not need to do a customer survey or internal review on before
> taking action:   Just do it:  Add a field for customer email in
> the RC database, so we don't have to keep repeating our
> email addresses every time (with the usual percentage of
> verbal typos and subsequent first-time transmission failures
> (like I had this time) )....
>
> :-) ,
> Ken Sletten